Discovery & Insight

Uncover frontline realities and turn them into sharp requirements, ruthless priorities and a product story the market already believes in.

a. Situation Diagnosis: Read the landscape and the care pathway to pinpoint where time, money and outcomes are leaking.

b. Ethnographic Probe: Step into the room with clinicians and patients to catch the friction, the workarounds and the unmet need hiding in plain sight.

c. User Needs Mapping: Translate what we learn into ranked requirements and clear trade-offs so every design choice earns its place.

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